Ten basic points for handling conflict in educational scenarios
DOI:
https://doi.org/10.22201/fm.20075057e.2012.01.00009Keywords:
Manejo de conflictos, mediador, mediación escolar, solución de conflictos, Handling of conflicts, mediator, scholastic mediation, conflict resolutionAbstract
This paper describes briefly scholastic mediation and its benefits in sensitizing the educational community in the conciliatory resolution of conflicts. It specifies the required characteristics of a successful mediator and delineates ten basic points that must be taken into account in the mediation process





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